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FAQ’s and Carpet Cleaning Tips

About Carpet Cleaning Tips

Here we have provided sensible answers to the questions we are asked most frequently. If you don’t see the answer to your question, feel free to call us and we will make every effort to assist you.

What method of carpet cleaning is preferred?

There are a lot of different ways to clean a carpet. For a good, thorough cleaning you need the following: a cleaning solution, agitation (wand or an RX-20), ‘dwell time’ for the solution to work, and a softened, neutralizing, hot water rinse. You also need a truck-mounted cleaning system to be able to deliver optimum results. Steam cleaning also serves as a disinfecting agent. The Chem/Dry cleaners do not get the carpet as a wet, but do not provide the deep, restoration cleaning of steam cleaning. A little longer dry time is a small price to cay to have your carpets thoroughly cleaned. Hot water extraction is the only method recognized by most major U.S. carpet manufacturers. Click Here to E-mail UsWhat about do-it-yourself rental carpet cleaners?

Ideally, there should be a world of difference in a professional cleaning versus a do-it-yourself job. Professional equipment is much more powerful, heats the water to a much greater degree (up to 230 degrees), and the suction power of a pro’s machine is incredible next to a rental/home steamer. Homeowners have a tendency to put too much soap, thinking ‘more is better’ and with the inadequate suction of a rental unit, leaves tremendous soap in the carpet, only to attract dirt. You should be able to tell the difference between a professional cleaning and a cleaning that involves a cheap rental machine. And while carpet cleaning is not rocket science, there is some chemistry involved. We also apply a neutralizer in our rinse to bring your carpet back to a neutral pH, which keeps it from getting dirtier quicker. A properly trained technician will know which types of spot cleaners are safe to use on various spots and stains. At Scottsdale, we participate in ongoing training and education relating to our profession so we are always up to date on the latest technology in carpeting and cleaning methods. Carpet cleaning tips should help you with minor every-day carpet care techniques. More carpet cleaning tips below. Click Here to E-mail Us

How long will it take for my carpets to dry?

Steam cleaning takes longer to dry because it is a deep clean. At Scottsdale we ‘dry-stroke’ the carpet, turn on all overhead fans, and open windows (when temperatures allow). Living here in Arizona, the low humidity helps the drying process, which will take 6-12 hours. Make sure you bookmark this page for more carpet cleaning tips, coming soon… Click Here to E-mail Us

My carpets don’t look dirty, should I have them cleaned? Isn’t it true the more often you clean a carpet, it will become dirtier faster?

Carpets need to be cleaned at least once a year. Under more extreme traffic conditions, the amount of kids and pets running in and out, wearing shoes indoors, you might need to clean your carpets twice a year. As far as a carpet becoming dirtier faster, my wife refuses to remove her shoes and we have a traffic pattern between our master bedroom, bath, and her office. To remove this traffic pattern I clean my own carpets every three months. It is white, six-years old, and still looks brand-new. Click Here to E-mail Us

How can one carpet cleaning company be better then another?

Training, experience, whether it is owner-operated, company guarantees, references, type of equipment, and BBB affiliation. Click Here to E-mail Us

Should you wait as long as possible to clean your carpet?


Even if you vacuum a lot, there is nothing like a deep, hot water, extraction cleaning to remove the abrasive dirt and oils. The longer you wait to have your carpet cleaned, the more cleaning solution may be needed to remove these pollutants. This causes more damage to your carpet and will cause wear reducing the life-expectancy of your carpet. Click Here to E-mail Us

I get coupons all the time for really low whole house rates. What is the difference between you and other companies?

Sometimes when I am asked this, I don’t even know where to begin. We all know the old adages “if something seems too good to be true, it probably is” and “you get what you pay for.” You have invested thousands of dollars in the carpeting in your home. Isn’t it wise to invest in the maintenance of your carpet in the short run, so you won’t have to replace it in the long run? Ask around–it’s a guarantee some of your friends and neighbors have used these coupon people. Find out what their experiences have been and check the company records with the Better Business Bureau. And remember, the bitterness of poor quality lingers long after the sweetness of a cheap price is forgotten. We do run specials, but our work is always 100% guaranteed. Make sure you bookmark this page for more carpet cleaning tips, coming soon… Click Here to E-mail Us

Should a carpet cleaning company be able to give you an exact price quote over the telephone?

I honestly cannot give you an exact quote over the phone. Here are a few things I consider when quoting a price:

(1) First, I need to know the type of carpet being cleaned.

(2) How badly soiled the carpet is.

(3) How long it has been between cleanings.

(4) Any unusual stains, pets or otherwise.

(5) If you want major furniture moved.

(6) How many rooms, stairways, and/or square footage. To be honest with you, the owner isn’t always accurate in their overall size and condition estimations of their carpet. But we always agree to price before the work is started and that is exactly what you pay. Click Here to E-mail Us

What cleaning process do you use?

Hydro-Master tuck mount steam clean or hot water extraction Click Here to E-mail Us

Can you give me a step-by-step to your cleaning procedure?

1)We will start with a pre-inspection. At this time please point out your areas of concern. We will advise you of any permanent staining or damage. We will give you an honest appraisal and set job expectations at this time.

2) We will pre-condition traffic areas with appropriate cleaning solutions to loosen embedded soil.

3) We rinse and extract using softened, neutralized, hot water. Depending on the carpet’s condition we may first employee the use of the RX-20, a top-of-the-line cleaning tool. We then ‘wand’ over the same area, addressing the edges and re-rinsing the same area again. Additional wand, dry strokes will get your carpet dryer, faster.

4) Apply carpet protectorant (optional but recommended).

5) Post-inspection, we have you inspect our work. We then rake the carpet to give it a ‘finished’ look. Other useful FAQ’s and carpet cleaning tips include.. Click Here to E-mail Us

How long will the job take?

1-2 hours depending on the size of the home. Make sure you bookmark this page for more carpet cleaning tips, coming soon… Click Here to E-mail Us

How long will it take to dry?

Depending on thickness of carpet, how dirty it was, fan availability; it will take between 6-12 hours. And yes you may walk on it, preferably without your shoes. Click Here to E-mail Us

Are your cleaning solutions safe for pet and children?

Yes, our cleaning products are biodegradable, environmentally friendly, and EPA compliant.

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How do you treat pet stains?

We use a combination of germicide and enzyme. Click Here to E-mail Us

How would you go about cleaning my tile and grout?

First, we move your furniture. We then mop on a cleaning solution, letting it dwell a moment; all the while, scrubbing your grout lines with our specially designed brushes. We high-pressure, steam-power rinse, then towel dry. Yes, also we clean behind the fridge! Click Here to E-mail Us

Do you move any furniture?

Yes, we can. We move sofas, tables, and chairs. However we do not move dresser, cabinets, pianos, bed, and other large objects. Click Here to E-mail Us

Does carpet protectorant really work?

Yes, it buys you time with spills, but its main purpose is to help release the dirt in your carpet the next time you clean it. Make sure you bookmark this page. We will be posting more upholstery and textile cleaning tips, floor cleaning tips, carpet cleaning tips and home remedies for you to be able to keep your indoor flooring in top-notch shape. Click Here to E-mail Us


Pet Stain

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